工作質量與效率

「偉大的事物，是由一連串的小事組成的。」

文森·梵谷

如何實現高效、一致和高品質的產品或服務交付,以超越客戶的期望?

戰術項目管理

基於項目式工作在許多組織中廣泛應用。不同職能和等級的成員都會參與不同類型和規模的項目，例如︰新產品開發、縮短周期時間、新市場開發、資訊技術系統變革、員工活動、降低成本計劃及客戶服務計劃等。除了傳統的規劃和組織能力，項目領導和成員都需要具備項目管理的技能，用有系統的方法優化資源來執行計劃和實現目標。無論是否需要開始真實的項目或學習基本的規劃技巧和概念，戰術項目計劃及管理技巧均適合各級管理人員和員工。

績效突破

有限的資源往往妨礙實現業務績效和客戶滿意度。然而，這也是許多組織展示其競爭優勢的領域。績效就是如何利用相互關聯的組織系統和資源的結果。因此，英高的組織發展方案是從系統的角度出發，找出阻礙組織績效的因素，並與客戶合作，為突破績效設計最適切的方案。

設計思維

利用對話式組織發展原則，設計思維可以成為組織解決問題和創新的有效方法。我們的設計思維方案採用英高4-I模型。由人本研究介入來重新定義問題，從客戶體驗讓跨團隊取得靈感，找出具創意的解決方案，和具協作性的實踐交流。英高在客戶組織變革和解難的學習方案中都使用了設計思維。

創意解難

有效地解決問題的最大障礙是問題本身往往被接受和容忍，最終這問題被一並忽略了。因此，本課程首先從面對問題的承擔和態度的思維轉變開始，然後運用PSDM模型的結構化方法學習。學員將在工作坊中直接應用解難和決策的概念、工具和流程，解決他們在職場上所遇到的實際問題。

系統思維

系統思維圍繞著「整體比部件的總和大」的想法。高績效的領導或專業人士有能力識別系統內的模式，零部件的相互依存和相互關係、變革、變數及力量。這些關係要素是有一定程度的無形性定義，類似定義一個令團隊合作脫穎而出的成功要素，具備真正洞察力的領導設法準確找到和發展這些難以量化的層面。本課程的目標旨在幫助啟發您的思維框架以處理複雜的組織問題。

與我們的顧問洽談

我們首次諮詢是免費

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