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Success Stories

Integrated Learning Solutions

Client-specific consulting service and instructional design have always been Integral’s unique strengths and our strongest competitive advantages. Clients receive a quick fix as well as value-added advice for a complete solution. By not selling standardized packaged programs; and offering Integrated Learning Solutions instead, this poses as the best value to our clients.

Not all organizational challenges can be addressed by well-structured learning roadmaps; timely interventions are necessary. With the right integrated learning solution, as a strategic response, high-performing organizations are able to stand out in today’s market landscape.

We see ourselves as architects, helping our clients build their capabilities to gain a competitive edge. Our integrated learning solutions have added values to different clients in a variety of industries. Here are some success stories . .

Business Performance

Challenges:

The client is an International bank, whose salespeople lost their drive to sell during the Financial Tsunami in 2008.

Learning Solutions:

Client Partnership + Instructional Design + Behavioral Modeling Workshop

How Integral helped:

Integral partnered with the Product Team and Sales Team to design a training program from scratch. The workshop focused very specifically on the sales dialogues to overcome customer’s investment biases. Using simple tools and behavioral modeling approach, Integral trained and coached over 600 salespeople in 3 months.   The client was amongst the few in the industry who were able to quickly turn around from adversity.

Execution of Strategies

Challenges:

This is an International manufacturing company with several factories in South China. The company has cascaded down a list of strategic initiatives that had to be executed by project teams. The executives were worried that the plans wouldn’t be fully understood by project teams.

Learning Solutions:

Consultancy + Instructional Design + Project Management Workshop + Project Team Coaching

How Integral helped:

Integral wrote up project cases in the context of strategic initiatives to be used at the workshops. Project teams simulated the project planning and thinking process, by successfully applying the learned tools to draft the project plan. As a follow-up, Integral gave the project team coaching and guidance to finalize their plans in detail. A total of 7 intact project teams were trained and all initiatives were successfully delivered.

Leadership Development

Challenges:

This global retail chain has a strong presence in Asia. They encountered high staff turnover and shortage of talents characterized in this industry.

Learning Solutions:

Pre- & Post-Assessment + Instructional Design + Leadership Workshop + Action Learning + Individual Coaching

How Integral helped:

Integral structured a total approach by utilizing various tools, such as focus groups, managerial briefings, pre-training assessment reports, leadership workshops, learning journals, case reports, individual coaching and post-training assessment reports. Within two years, more than 120 participants in the Greater China region went through the leadership development process. In just six months time, 98% participants and 95% participants’ managers commented a positive change of participants’ leadership behavior.

LEGO® SERIOUS PLAY® Based Learning Solution

Challenges:

Client is an over 40-year old Holdings company of a diversified line of businesses. To meet with the market challenges, there were increased changes in the organization, both in depth and breadth. A strong foundation was required for the managers in order to deal with the newly implemented systems.

Learning Solutions:

Consultancy + Participant Interviews + LSP Facilitated Change Management Workshop

How Integral helped:

To enhance managers with a strong mindset and skills in managing changes, a 2-day training workshop was initiated. Since participants were diversified in educational backgrounds, change management experience and technical expertise, learning through traditional classroom lecturing, case studies, role-plays and group discussions may not be effective. Integral adopted LSP methodology in the program design. A structured series of LSP activities were customized and facilitated to instill strong change mindset. This workshop was able to engage every single participant during the building metaphorical models and sharing practical insights on organizational change, creating a breakthrough in their operations.

Team Alignment

Challenges:

This is a global logistics and operation hub for fast-moving consumer goods. In order to enhance efficiency, operational, supplier and customer management functions were merged into one Global team. Upper management wanted the transition to be as smooth as possible.

Learning Solutions:

Consultancy + Team Alignment Facilitation + Leadership Workshop

How Integral helped:

Partnering with the Head of the new organization before they went live, Integral interviewed key stakeholders in different regions to design and facilitate a Team Alignment workshop. Through experiential activities, games and appreciative inquiry methodology, the new team actively shared the concerns, defined the team values and guiding principles, whilst prepared action plans to tackle challenges ahead. Afterwards, all managers and supervisors participated in Integral leadership program to prepare themselves to manage the new teams.

Organization Development

Challenges:

Integral worked with an International high-tech company. Being in the tech industry, changes were eminent. The company employed Integral to facilitate and prepare employees for constant changes now and in the future.

Learning Solutions:

Strategic Planning Facilitation + OD Workshop + Competency Development + Leadership Workshop + Action Learning

How Integral helped:

Integral worked with the senior management team to facilitate a strategic planning meeting for senior managers in Asia Pacific to align the goals and KPI with the corporate strategies. Client strategic planning tools were used to facilitate the discussion with the Integral strategic alignment process. To support changes ahead, an OD (organization development) workshop was conducted to equip the APAC HR team with practical OD mindset, tools and skills. On the technical side, Integral partnered with the client to develop technical competency framework for different levels of engineers and conducted workshops of leadership, problem solving, service management, team building and action learning project planning to execute the business plans.

Talent Management

Challenges:

Client is a fast-growing financial company with strong presence in Hong Kong.   Attraction and retention of talents is always on the top of the senior management strategic agenda.

Learning Solutions:

Talent Management Framework + Instructional Design + Leadership Workshop + Action Learning + Team Coaching + Project Presentation Ceremony

How Integral helped:

Integral partnered with the client senior management team and the HR team, Integral designed, developed and communicated the talent management framework to the key stakeholders. Afterwards, Integral designed and conducted a modular series of leadership development program for the talent pool. Through action learning projects, participants stretched their capabilities, unleash their creativity and collaborate with others in the projects. Supported and coached by Integral and senior directors, a batch of talents was developed and grown together as one team.

Change Transition

Challenges:

Client is an international medical device company in China. They went through M&A and organizational restructuring.

Learning Solutions:

Consultancy + Team Alignment Facilitation + Change Management Workshop + Leadership Workshop + Peer Coaching

How Integral helped:

Integral facilitated team alignment meeting for the sales teams after their merger. Partnering with the Sales Director and HR Director, the sales teams appreciated their team success, affirmed desirable behaviors, redefined their team value proposition, dialogue positively and openly about their concerns, jointly collaborated to take actions after the meeting, etc. Another team alignment workshop was facilitated for the senior managers of the company being acquired. Through experiential activities and reflections, participants learnt what and how to adapt. At the end of the meeting, they were willing to accept the merger with a more positive attitude. A series of leadership development workshops and peer coaching for middle managers were then conducted to sustain capabilities to manage teams.

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