“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.”
How to increase the awareness of and alignment with customer's needs and values?
Influence & Negotiation
Facilitation & Presentation
“Thank you for this valuable training. Professional development of our front line staff is an on-going process that is ever changing and must be adaptable in a competitive marketplace. Your insights and methodologies are very current and equip us to adapt very quickly. We have implemented your methods and processes, and our staff is experiencing positive feedback from our customers. They are also much better equipped to handle day to day customer interactions as a direct result of the high level of professional development you have imparted to us.”Canon Hongkong Company Limited
“It’s one of the outstanding workshops I have joined. Influence & Negotiation workshop is very practical and gives me a lot of inspiration. The trainer from Integral Training & Consulting Ltd is the one I met with high professional and rich training experiences who leads the whole workshop smoothly and perfectly. One of the most impressed me is the Integral team has excellent ability to understand customers’ different needs. They do not offer the “standard & fast” package for everyone but “made to measure” for the customer in order to achieve the best result and influence. I strongly believe they will continuously be the best choice for all customers.”Ermenegildo Zegna (China) Co., Ltd
“We appreciated very much the training programs Integral brought to both our managers, supervisors and customer service staff. We find the workshops highly inspirational and interactive – which strengthened very good mindset, team spirit, practical skills on management and customer service of the participants. All staff enjoyed the training very much and we believe we are on the way to next level! Thanks very much for the professional support!”manroland (China) Ltd.