Success Stories

Integrated Solutions

We are privileged to say that Integral provides a unique platform with a proven track record that facilitates organizations with immediate solutions, and also providing a long-term resolution in their operations. We do this by employing the DIKW pyramid. The Data-Information-Knowledge-Wisdom pyramid allows us to help clients’ progress fluidly from “data” to “wisdom”.

Client-specific consultingservice and instructional design have always been Integral’s unique strengths and our strongest competitive advantages. Clients receive a quick fix as well as value-added advice for a complete solution. By not selling standardized packaged programs; and offering Integrated Learning Solutions instead, this poses as the best value to our clients.

Not all organizational challenges can be addressed by well-structured learning roadmaps; timely interventions are necessary. With the right integrated learning solution, as a strategic response, high-performing organizations are able to stand out in today’s market landscape.

We see ourselves as architects, helping our clients build their capabilities to gain a competitive edge. Our integrated learning solutions have added values to different clients in a variety of industries. Here are some success stories . . .

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Business Performance

CHALLENGES

The client is an International bank, whose sales teams have lost their drive to sell during the financial tsunami in 2008.

Integral Solutions

Client Partnership
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Instructional Design
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Behavioral Modeling Workshop

HOW INTEGRAL HELPED

Integral partnered with the Product Team and Sales Team to design a comprehensive training program from scratch.  The workshop focused very specifically on the sales dialogues to overcome customer’s investment biases.  Using simple tools and behavioral modeling approach, Integral trained and coached over 600 salespeople in 3 months.   The client was amongst the few in the industry who were able to quickly turn around from adversity.

Change Transition

CHALLENGES

The client is an International Medical Device company in China. They went through M&A and organizational restructuring. The company sought Integral’s assistance in facilitating the upcoming changes.

Integral Solutions

Consultancy
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Team Alignment Facilitation
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Change Management Workshop
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Leadership Workshop
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Peer Coaching

HOW INTEGRAL HELPED

Integral facilitated team alignment meeting for the sales teams after their merger. Partnering with the Sales Director and HR Director, the sales teams appreciated their team success, affirmed desirable behaviors, redefined their team value proposition, discussed positively and openly about their concerns, collaborated to take actions after the meeting, etc. Another team alignment workshop was facilitated for the Senior Managers of the company being acquired. Through experiential activities and reflections, participants learned how to adapt. At the end of the meeting, they were willing to accept the merger with a more positive attitude. A series of leadership development workshops and peer coaching for middle managers were then conducted to sustain management capabilities.

Execution of Strategies

CHALLENGES

This is an International manufacturing company with several factories in South China. The company has cascaded down a list of strategic initiatives that had to be executed by project teams. The executives were worried that the plans wouldn’t be fully understood by project teams.

Integral Solutions

Consultancy
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Instructional Design
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Project Management Workshop
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Project Team Coaching

HOW INTEGRAL HELPED

Integral wrote up project cases in the context of strategic initiatives to be used at the workshops. Project teams simulated the project planning and thinking process, by successfully applying the learned tools to draft the project plan. As a follow-up, Integral gave the project team coaching and guidance to finalize their plans in detail. A total of 7 intact project teams were trained and all initiatives were successfully delivered.

Leadership Development

CHALLENGES

This global retail chain has a strong Asia presence. They encountered high staff turnover and a shortage of talents.

Integral Solutions

Pre – & Post-Assessment
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Instructional Design
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Leadership Workshop
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Action Learning
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Individual Coaching

HOW INTEGRAL HELPED

Integral structured a complete approach by utilizing various tools, such as focus groups, managerial briefings, pre-training assessment reports, leadership workshops, learning journals, case reports, individual coaching and post-training assessment reports. Within two years, more than 120 participants in the Greater China region went through the leadership development process. In just six months, 98% participants and 95% participant’s managers witnessed a positive change of participants’ leadership behavior.

Learning Solution using LEGO® SERIOUS PLAY®

CHALLENGES

Client is an over 40-year old Holdings company of a diversified line of businesses. To meet with the market challenges, there were increased changes in the organization, both in depth and breadth. A strong foundation was required for the managers in order to deal with the newly implemented systems.

Integral Solutions

Consultancy
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Participant Interviews
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LSP Facilitated Change Management Workshop

HOW INTEGRAL HELPED

To enhance managers with a strong mindset and skills in managing changes, a 2-day training workshop was initiated. Since participants were diversified in educational backgrounds, change management experience and technical expertise, learning through traditional classroom lecturing, case studies, role-plays and group discussions would not be effective. Integral adopted LSP methodology in the program design. A structured series of LSP activities were customized and facilitated to instill strong change mindset. This workshop was able to engage every single participant during the building metaphorical models and sharing practical insights on organizational change, creating a breakthrough in their operations.

Organization Development

CHALLENGES

Integral worked with an International high-tech company. Being in the tech industry, changes were eminent. The company engaged Integral to facilitate and prepare employees for constant changes, now and in the future.

Integral Solutions

Strategic Planning Facilitation
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OD Workshop
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Competency Development
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Leadership Workshop
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Action Learning

HOW INTEGRAL HELPED

Integral worked with the senior management team to facilitate a strategic planning meeting for senior managers in Asia Pacific to align the goals and KPI using corporate strategies. Client strategic planning tools were used to facilitate the discussion with the Integral strategic alignment process. To support changes ahead, an OD (organization development) workshop was conducted to equip the APAC HR team with practical OD mindset, tools and skills. On the technical side, Integral partnered with the client to develop technical competency framework for different levels of engineers and conducted workshops of leadership, problem solving, service management, team building and action learning project planning to execute the business plans.

Performance Breakthrough

CHALLENGES

The bancassurance business performance was far behind the target. Integral was invited to strengthen the sales partnership between the insurance company and the bank to up the sales target.

Integral Solutions

Depth Executive Interviews
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Focus Groups
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Strategic Partnership Facilitation
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Goal KPI
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Conflict Resolution Facilitation
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Action Plan
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Follow-up

HOW INTEGRAL HELPED

A sales partnership agreement was contracted between an insurance company and a bank. The mid-year sales were far below the target. Integral worked with the C-suite business leaders of the two companies to co-design an intervention to redefine the goals and KPI and agree on actions to improve the sales performance in 6 months. This required the two management teams with a mindset shift from “Cannot Do” to “Can Do”, from “Confrontational” to “Collaborative”. A Strategic Partnership Meeting was facilitated for the senior leadership teams to identify a high-level roadmap to achieve the sales target. Based on the meeting outcomes, a Conflict Resolution Meeting was facilitated for the next level managers to formulate the details of action plans using World Café facilitation tool and seek commitment to complete the target. The Sales Director was very satisfied with the significant sales increase after the intervention.

Talent Acceleration

CHALLENGES

This fast-growing financial company has a strong presence in Hong Kong. Because attraction and retention of good talent is always on the top of the senior management’s strategic agenda, their goal was to instill a program to develop, nurture and retain their staff and actively promote growth within the company.

Integral Solutions

Talent Management Framework
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Instructional Design
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Leadership Workshop
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Action Learning
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Team Coaching
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Project Presentation Ceremony

HOW INTEGRAL HELPED

Integral partnered with the client’s senior management and HR teams to design, develop and communicate the talent management policies and framework to the key stakeholders. Integral then designed and conducted a modular series of leadership development program for the talent pool. Through action learning projects, participants were able to stretch their capabilities, unleash their creativity and collaborate with others. Supported and coached by Integral and senior directors of the company, a batch of talents were developed and has thus grown together as one strong leadership team.

Team Alignment

CHALLENGES

This is a global logistics and operation hub for fast-moving consumer goods. In order to enhance efficiency, operational, supplier and customer management functions were merged into one Global team. Upper management wanted the transition to be as smooth as possible.

Integral Solutions

Consultancy
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Team Alignment Facilitation
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Leadership Workshop

HOW INTEGRAL HELPED

Partnering with the Head of the new organization before going live, Integral interviewed key stakeholders in different regions to design and facilitate a Team Alignment workshop. Through experiential activities, games and appreciative inquiry methodology, the new team actively shared the concerns, defined the team values and guiding principles, whilst prepared action plans to tackle challenges ahead. All managers and supervisors then participated in an Integral leadership program to prepare themselves on managing the new teams.